-A-

Adapter
Adapters can be borrowed at the reception.

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Airport Shuttle / Car Rental
For car repairs or rental, please contact the reception.

 

ATM / Cash Machine
The nearest ATM is at Saanenbank in the village (600m from the hotel, opposite Hotel Kernen).

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Assistance

Do you feel unsafe when showering or are you afraid of slipping? Please contact us at reception, we have shower stools and anti-slip mats for you.

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Allergies / intolerances

Please inform us about your allergies and intolerances. We are happy to order products for breakfast so that you can start the day safely and well. We always have gluten-free bread, gluten-free muesli and plant-based milk on site.

 

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Baby Bed
A baby bed is available on request at CHF 20 per night.

 

Babysitting
We will gladly help organize a babysitter for your children (extra charge).

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Baby equipment

For our youngest guests, we have cots, a baby bath, a changing mat, a baby sledge and a baby carrier in the house. Please contact reception. If you would like to hire a pushchair or car seat, this is possible at Baby Hählen in Gstaad: Hählen – Bed & Baby Gstaad

 

Badminton / Biking / Hiking
Our region offers countless opportunities for outdoor sports. Hiking trails, biking routes and ski areas (in winter) can be reached without a car.

 

Bank
Please see “ATM / Cash Machine.”

 

Bathrobe
Bathrobes and slippers are provided in your wardrobe.

 

Bedding
Our hotel features box-spring beds. Each mattress has a firm and a soft side. If you feel uncomfortable, please let us know.

• Single rooms: 140–160 x 200cm

• Double rooms: 2 × 90 x 200cm

• Extra beds: 90 x 200cm

• Baby beds available in different sizes

 

Blankets
If you need an additional blanket, a non-feather duvet, or a wool blanket, please inform us.

 

Breakfast
Our rich breakfast buffet is served daily from 08:00 to 11:00. Room service is available – please hang the order card on your door the night before.

 

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Car Rental / Car Repair
Please contact our reception team.

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Check-in
Your room is ready by 15:00 on the day of arrival.

 

Check-out
Please vacate your room by 12:00 on the day of departure. Parking may still be used until you leave.

 

Children
Highchairs are available in the restaurant. A selection of games is provided in the lounge.

 

Church
Regular services are held at the Protestant church in Saanen. Catholic mass takes place in Gstaad (Sundays at 11:00).

 

Copies / Photocopies
Documents may be copied at the reception.

 

Credit & Debit Cards
We accept VISA, Mastercard, American Express, Maestro/EC Direct, and Postcard.

Dress Code
Elegant or sporty? Both! We kindly ask for smart casual attire in our restaurant.

Emergencies
Hotel emergency numbers:

• Reception (daytime): Dial 41

• Night service (23:00–08:00): Dial 36
  General emergencies: Police 117 / Fire 118
  Hospital Zweisimmen Emergency: +41 58 636 99 98

 

-E-

Events
Gstaad offers many events throughout the year. Information is available at the hotel entrance or at www.gstaad.ch.

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Excursions
Discover the wide range of excursions in the Saanenland. Information is available in brochures at the entrance or online at www.gstaad.ch.

 

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Fire Safety
Your safety is our priority. Fire alarms are installed throughout the hotel.

• In case of smoke or fire, press the red alarm button in the corridor.

• Evacuation plans are on your door.

• Follow staff instructions and EXIT signs.

• Assembly point: opposite the hotel entrance.

 

Fitness
Guests may use a treadmill and exercise bike in the wellness area. A fitness center (extra charge) is available at Hotel Ermitage (500m).

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Flowers
We are happy to assist with flower orders at reception.

 

Foreign Currency
We accept payment in CHF or EUR. Euros can be exchanged at daily rates (coins not accepted).

 

Forgotten Items
Lost property is kept for three months. On request, items can be mailed (postal fees apply).

 

-G- 

Golf
A beautiful 18-hole course is located in Saanenmöser (5 minutes by car). Info: www.golfclubgstaad.ch.

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Hairdresser
The salon “HaarGenau” is a 5-minute walk away. We are happy to arrange an appointment for you. Tel: +41 33 744 60 60.

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Hotel Reviews
Your feedback is very important to us. Please share your experience on:

• www.tripadvisor.com

• www.booking.com

• www.holidaycheck.ch

 

-H-

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Housekeeping / Laundry / Ironing
Laundry and ironing service is available from 08:00 to 17:00 (extra charge).

 

Hygiene Articles
Forgot something? We provide toothbrushes, toothpaste, razors, shower caps, lotion, shoe polish, sewing kits and more. Please ask at the reception.

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Hiking equipment

At reception, we have a basket with sun cream, shoelaces, plasters and hats, as well as hiking maps for you. If you would like to hire or buy hiking poles, we recommend visiting the Frautschi sports shop in Schönried (www.frautschi.ch).

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-I-

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Information
Our reception and restaurant staff are happy to provide any information you may need.

 

Internet / WiFi
Free WiFi throughout the hotel and restaurant.
Network: WLAN Alpenrose
Password: 0azalee0

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-J- 

Jacuzzi / Wellness
See “Wellness.”

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Kettle / Coffee Machine
Each room has a Nespresso machine. One capsule per person per day is complimentary. Extra capsules are available at reception.

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-L-

Liability for Valuables
The hotel accepts no liability for lost or stolen valuables that are not deposited in the safe or at the reception. The hotel is liable for damage or loss caused by gross negligence in accordance with legal regulations.

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Library
Books are available in the lounge and basement. Feel free to borrow them.

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Luggage Service / Storage
We will gladly store your luggage at reception after check-out or bring it to your room.

 

-M-

Massage
Appointments can be arranged:

• 30 min Relax/Sports Massage CHF 80

• 60 min Relax/Sports Massage CHF 150

• 90 min Relax/Sports Massage CHF 220

 

Meals
Our gourmet restaurant “Azalee” offers:

• Breakfast: 08:00 – 11:00

• Lunch (Wed–Sun): 12:00 – 14:00

• Dinner (Wed–Sun): 19:00 – 22:00
  Outside kitchen hours we offer sandwiches on request (until 22h30)

 

Minibar

Your minibar is stocked. Please fill out the minibar list and hand it to one of our staff members when you check out.

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-N-

Newspapers
Special newspapers are available on request.

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-P-

Parking
Outdoor parking is available free of charge. Indoor garage CHF 20 per night. Access is automatic by car. Parking is available until your departure.

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Pets
Well-behaved dogs are welcome. CHF 30 per night (without food).

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Pharmacy
There is no pharmacy in Schönried. In Gstaad (10 min by car), you will find several. Please ask us for directions.

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Pillows
Additional pillows available on request: hypoallergenic, spelt, support, neck, or memory foam.

 

Post
Incoming mail and messages will be delivered to your room or key box. Please inform us if you expect urgent mail.

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Public Transport
Timetables are available at reception or online at www.hotelalpenrose.ch/anfahrt.

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Reception
Our reception is not always staffed. If unattended, please ring the service bell.

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Packed lunch

Are you planning a long hike or bike tour? On request, we can put together a personalized packed lunch for you. Or how about a fondue backpack from the Schönried dairy? 

Fonduerucksack Molkerei Schönried

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-R- 

Restaurants

Our gourmet restaurant “Azalee” offers:

• Breakfast: 08:00 – 11:00

• Lunch (Wed–Sun): 12:00 – 14:00

• Dinner (Wed–Sun): 19:00 – 22:00
  Outside kitchen hours we offer sandwiches on request (until 10.30pm)

 

-S-

Safe
Each room is equipped with a safe in the wardrobe. Instructions are on the door.

Our insurance covers valuables kept in the room safe up to CHF 1'500.–.
For items of greater value, we will be happy to place them in our main safe at the reception.

We kindly recommend keeping your valuables securely stored. Thank you for your understanding.

 

Shuttle Service
Please inquire at reception for transfers.

 

Smoking
Our hotel is entirely non-smoking indoors. Smoking is permitted on the terrace and in front of the hotel. A CHF 200 cleaning fee applies if smoking occurs indoors.

 

Souvenirs / Vouchers
Gift vouchers are available at reception.

 

Station / Train
Schönried train station is a 10-minute walk away.

 

Swimming / Wellness
See “Wellness.”

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Ski school

Our guests have the opportunity to book first-class skiing or snowboarding lessons with Snowsports Saanenland (Swiss Ski School Saanen-Schönried) – perfectly tailored to every age and level. You can find more information and booking options here: Snowsports Saanenland Schönried

We are happy to help you with your booking.

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Safety

We and our staff are trained to assist you in emergency situations. Our hotel is, of course, equipped with all necessary safety measures and is regularly inspected.

This means you can feel completely safe and comfortable with us.

Our meeting point is opposite the hotel entrance, at our neighbour's garage (there is a sign there). Situation plans can be found in every room on the entrance door. In an emergency, we can be reached 24 hours a day on direct dial number 36.

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-T- 

Taxi / Gas Station
The nearest gas station is 500m away. Taxis can be arranged at reception.

 

Telephone
Each room has a telephone:

• 41 = Reception (free)

• 42 = Restaurant (free)

• 36 = Night service (free, 23:00–08:00)

• 0 + number = external calls (charged)

• Room number = call another guest room (free)

 

Terrace
In fine weather we serve lunch and dinner outdoors. Warm blankets are provided.

 

TV
Use the remote control to switch on. If unresponsive, press the main button at the back of the TV.

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Tours

Gstaad Saanenland Tourism has put together some wonderful tours for skiers, cyclists and hikers. We recommend visiting: www.gstaad.ch

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-U-

Umbrella
Umbrellas are available at the entrance for your use.

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-V- 

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Valuables (Liability)
The hotel accepts no liability for lost or stolen valuables that are not deposited in the safe or at the reception. The hotel is liable for damage or loss caused by gross negligence in accordance with legal regulations.

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-W-

Wellness / Spa
Our wellness area offers sauna, jacuzzi, steam shower, massage chair, Powerplate and exercise bike. CHF 50 per 90 minutes. Reservations at reception.

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Weather

To view the current weather forecast for the region, click here:

Lokalprognose 3778 Schönried - MeteoSchweiz

 

WiFi
See “Internet.”